Magic Coil Products, LLC
Claims Policy
Dear Customer,
MCP’s policy is to resolve customer claims within thirty days of the receipt of the rejection notice. To achieve this policy, the following must accompany the rejection notice.
- Material must be identified with an MCP tag number and shipment identification number.
- Reason for rejection must be provided, including:
- Actual weight
- Scrap amount
- Piece count
- Current condition of the material
- Claims for rust, wet material or damaged material must be documented at the time of receipt of material especially on the driver’s delivery receipt / Bills of lading if transportation claims are to be considered.
- Quarantined material must remain in its “as shipped” condition with no more than 10% being processed.
- When submitting samples, report MCP (TAG) identity so that the proper investigation process can be conducted. When samples are not practical, photographs can be provided. MCP reserved the right to inspect rejected material. In no instances should material be reapplied, or returned without prior authorization from MCP.
- MCP is responsible for the quality of the material we provide. The material we supply will meet the requirements of your written purchase order specifications. If specific performance requirements are not included on your written order, Industry standards of performance will apply.
- MCP is responsible for the actual invoice price of the material. MCP will not honor claims for subsequent charges including but not limited to long distance freight, processing, slitting, blanking, leveling, painting, labor, or lost revenue.
- Unauthorized scrapping of Material
- MCP / Vendor reserve’s the right to resell any or all suspect material after investigation has been performed.
- Rejected material should not be scrapped without proper authorization!
- MCP will not consider claims submitted more than one year after material shipment.
Due to the nature of the industry, certain minimum material loss is to be expected. Therefore claims for 2% or less of total invoiced weight cannot be honored .In case of weight discrepancies, 1% or less of total invoiced weight will apply.
- Filing a claim for material does not change the terms and condition negotiated at time of sale. Debits should not be submitted, payment withheld, nor deductions taken until clams have been investigated and final resolution has been determined. At that time, the appropriate credit will be given for accepted claim. Adhering to this policy will reduce the administrative costs for all.
Thank you,
Magic Coil Products
4143 County Road 61
Butler, IN 46721
PH: 260-868-2645
Fax: 260-868-5462
Sop80021 - 12/26/2007
Quality Policy
Here at Magic Coil Products it is our goal to:
 EET OR EXCEED OUR CUSTOMER EXPECTATIONS IN REGARD TO QUALITY, SERVICE AND PRICE.
 ONTINUE TO IMPROVE OUR PROCESS, EQUIPMENT AND SYSTMES TO BE A "WORLD CLASS SUPPLIER" BY ENHANCING THE SKILLS OF OUR EMPLOYEES THROUGH ON GOING TRAINING AND EDUCATION.
 ROVIDE A SAFE WORKING ENVIRONMENT FOR ALL EMPLOYEES.
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